returns are subject to a 15% restocking fee only complete boxes of tiles will be accepted for return these products must be in original unopened packaging We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods, custom & special order products (such as special orders and mixed paints), categories such as paints and spraypaints. You can always contact us for any return question at and issues Any amounts refunded will not include the cost of shipping.Īll returns and exchanges can be subject to a 15% restocking fee. Tile City & Home Centre cannot be held liable for any loss or damage to products during shipment and does not guarantee that we will receive your returned item. Items sent back to us without first requesting a return will not be accepted. You are responsible for shipping & handling charges associated with the return of your product.

To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. You’ll also need your receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We have a 7-day return policy for online purchases on the majority of our products, which means you have 7 days after receiving your item to request a return.

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